IMPORT Procedure

• Mandatory Local Party (Deadline: ETA-7)

  Local Consignee is mandatory, and Tax ID should be mentioned. If the document only mentions Local Notify Party without Local Consignee, then cargo cannot be discharged at destination.
  In case Local Consignee and Local Notify Party are missing, Shipping Instructions will be rejected by documentation team unless switch is involved.
  Failure to provide local party will risk cargo to become ROB (Remain-On-Board) and all cost incurred is under Shipper's responsibility.

• BL Amendment (Deadline: ETA-3)

  BL Amendment can be done latest on ETA-3 for the change to be included in Inward Manifest. Amendment done after ETA-3 or after Inward Manifest processed should be followed by manifest adjustment to customs done by customer.
  In case you need to do manifest adjustment, please find the procedure here under External Redress Letter tab.
  For Diversions/Change of Destination (COD), please contact your local Maersk office to ask whether COD is possible, and the cost incurred to perform COD.

• Procedures for BL Amendment
  1. Request BL Amendment to id.import@maersk.com with subject: Request BL Amendment XXXXXXXXX and amendment details in body email.
  2. Provide Supporting Documents
     • Original BL : Surrender full set endorsed OBL to Maersk office
     • Seaway Bill : Get shipper approval for amendment
  3. Confirm acceptance for Amendment Fee IDR 350,000 and Reissuance Fee IDR 100,000

Arrival Notice will be sent to web under Consignee account and to email subscribed as NoA recipients.
You can check how to manage your notification here.
Kindly note that the responsibility of cargo tracking remains within Consignee.

Import invoice with payment term 'Collect' will be generated on ETA-2.
Exception for import from embargo countries (Cuba, North Korea, Sudan or Syria), invoice will be generated on ETA-7 due to payment should be made to overseas bank.

• Invoice Payer

  Payer for Collect charge is default to Consignee unless there is specific detail mentioned in Shipping Instruction.
  Invoice will be sent to the main email of the payer and uploaded to web under My Finance tab. Any change to the PIC handled invoice, please let us know so that we can update the invoice email.
  You can also check the details payer for your import invoice under Shipment Overview Import tab.
  If you are a third party and want to check the invoice, you can follow the guidance here.
  

• Invoice (Bill to Party) Amendment

  In case you want to amend your invoice party, you can raise the request to id.import@maersk.com with subject: Request Invoice Amendment BL XXXXXXXXX by providing the correct detail payer and their confirmation of charge acceptance.
  Amendment done after invoice released is subject to Payer Amendment Fee IDR 575,000.

• Payment Method

  It is advised to use e-payment to pay the import invoice. For the procedure, please check below links:

  • Consignee or Bill to Party, click here.
  • Third Party (EMKL), click here.

  For other details (bank account for manual transfer and rate of exchange), you can find here.

• Detention Invoice (DET)

  Detention invoice will be issued once empty container returned to depot (usually generated later). DnD charge should already paid at depot prior empty container gated in.
  For general booking, you can access the Detention and Demurrage charge details here under Detention and Demurrage tab and for SPOT booking here in DnD chapter.
  Please check your official DET invoice from Maersk under My Finance tab to avoid outstanding due to shortpayment.
  Kindly note that only Consignee / Bill to Party can access DET invoice.

• Repair Invoice (DERT)

  For fixed repair customer (commodity: metal), invoice will be released prior vessel arrival.
  For non-fixed repair (other commodities), invoice will be issued latest 7 days after empty container returned. This is because Repair team should analyze the damage of the containers by comparing the initial condition when container released at Origin and the condition when container returned at Destination.
  Please check your DERT invoice under My Finance tab to avoid outstanding.
  Kindly note that only Consignee / Bill to Party can access DERT invoice.

• Dispute Invoice

  In case you want to dispute your invoice, please do it directly via My Finance or send email to disputes@maersk.com.

In case you want to submit flatfile, please follow the Tick Console Procedure and deadline here under Tick console procedure & Deadline tab.

For PIB submission reference, you can check the Inward Manifest details here under BC 1.1 details tab. The information will be provided BC 1.1 response received from Customs.

Kindly note that Maersk is not sharing full Inward Manifest unless it is requested for customs purpose (manifest adjustment). You can request full Inward Manifest to id.import@maersk.com with subject: Request Inward Manifest BL XXXXXXXXX and mentioning the complete reason in body email.

JAKARTA SURABAYA MEDAN BRANCHES (SEMARANG, PANJANG) OUTPORT

Primary Depot:

JAKARTA :
SBS DEPOT (PT SEACON BINTANG SEJAHTERA)
Find the details of DnD calculation, free time and appointed depot, please check in MDDC SBS

SURABAYA :
SBS DEPOT (PT SEACON BINTANG SEJAHTERA)
Find the details of DnD calculation, free time and appointed depot, please check in MDDC SBS

SEMARANG, PANJANG :
PT Masaji Tatanan Kontainer Indonesia (MTKon)
Find the details of DnD calculation, free time and appointed depot, please check in MDDC MTKon

MEDAN :
PT INTERCON TERMINAL INDONESIA (INTERCON)
Find the details of DnD calculation, free time and appointed depot, please check in MDDC Intercon

Kindly return empty container to primary depot to avoid incorrect DnD calculation.
Any discrepancy (incorrect DnD calculation) incur due to container not returned to the appointed depot will be under Consignee's responsibility.